Return Policy
Last updated: 8 February 2023
This policy forms part of the Agreement between you, the website visitor, customer and user, and Olipop Toyshop (“Olipop Toyshop”, “we”, “us”, or “our”).
IMPORTANT NOTE FOR INTERNATIONAL BUYERS: For international orders, please reach out to us in case there are problems with your order. We will always try to rectify any issues with your order.
RETURNS
We want you to have a great shopping experience at Olipop Toyshop! While we do our best to ensure that the right products are sent to you, we sometimes make mistakes and shipments can sometimes get damaged. This is why we do have very easy steps to follow for returning products and also different return policies for products purchased from Olipop Toyshop.
HOW TO FILE A RETURN
- Find out if you can file a return under the different heading below.
- Notify Olipop Toyshop via email, within the required time period, of your intent to return your order. Please ensure to state the reason for wanting to return the product/s. Please send the email to info@olipoptoyshop.com
- Please pack your products to return carefully, in a protective material as similar to how they were packed when you received them. The package should have the word “Return”, the order number and the return address clearly marked on it. If the product is damaged while being shipped back to Olipop Toyshop.
- Please courier the goods to Olipop Toyshop at the provided shipping address. Olipop Toyshop is not liable for any damage that may occur during shipping.
- We will then assess your return and process a store credit or refund, as per your request.
RETURNS – Incorrect Product, Damaged Product
Should you receive incorrect products, please notify us within the first two (2) calendar days of receipt of your order, so that we can rectify the mistake.
If your products arrived damaged, or if there are any parts missing, please notify us within two (2) calendar days of receipt of your order, so that we can rectify the issue.
It is your responsibility to make sure that you inspect the parcel upon delivery. You have the right to refuse parcels that are obviously opened or damaged. You can also open the parcel in front of the courier to check if the contents are still good, before signing for receipt. Please inform Olipop Toyshop immediately of any related complaints you might have. Once you sign for receipt of the parcel, the responsibility for the parcel shifts to you.
If you find that your product is defective or faulty, we will repair, replace or provide a full refund (less any delivery costs) for the product within the first 7 days after receipt of the products. Please notify us via email of any defective or faulty products, and include clear photos of the damage, as well as how the damage happened. We will try to assess your claim via email.
Should photos and your descriptions of how the damage occurred appear to warrant a claim, you can then send the product to us.
Olipop Toyshop will then assess the returned product and should the product be found to be defective, you are entitled to either:
– Have the product repaired
– Have the product replaces
– Be fully refunded minus delivery costs (if any)
Please note the following issues/problems will NOT render the product defective and/or faulty, and will NOT entitle you to any repair, replacement, credits, or refunds:
– Faults resulting from normal wear and tear
– Physical damage to the product that occurred outside of the normal scope of use of the product (i.e. it was dropped from a high shelf; or it was left out in the rain, in a bath; etc).
RETURNS – Cooling off Period – Unopened products
(Section 44 of the Electronic Communications Act 25 of 2002)
You, as the consumer, are entitled to cancel, without reason and without penalty, your online purchase within seven (7) calendar days from receipt of the good(s), and obtain a full refund (minus shipping fees, if applicable).
Please let us know in writing if you want to cancel your order. You can find our email address on the Contact page.
In the event that you cancel the transaction within the seven (7) day cooling off period, the goods and products purchased and delivered to you must be returned to us. You are liable for the cost of returning the goods to us.
Any product returned to us must be in its original condition and in good working order; it must be unopened, and there must be no missing items. If you opened the shipment, please see the below section called “RETURNS – Non defective products – You opened the (undamaged) product, but changed your mind”.
The following types of products cannot be returned:
– vouchers
– customised products
– products which were used, or have a defect, but which you agreed beforehand to buy despite this
RETURNS – Non defective products – You opened the (undamaged) product, but changed your mind
If you opened your parcel and are unhappy about your products, you are welcome to return them to us in their original condition within seven (7) days after receiving them. Please note that if returned products are not in their original condition and re-sellable, we might have to levy a fee and withhold the same from the store credit or refund. It is at our sole discretion to pass credit or a refund if an unsealed or otherwise opened product is returned to us.
The following types of products cannot be returned:
– vouchers
– customised products
– products which were used, or have a defect, but which you agreed to buy despite this.